Returns

We offer a 30-day return policy on all non-disposable items that are unused [Consumer Rights Act 2015]. If you are not satisfied with the products you purchased, simply send them back to us unused, in the original packaging and in resellable condition (at your own cost and risk). Include your order number and name. 

Conditions for refunds are:

• Item must be with us within 30 days of receipt
• We will repay the amount to the payment method used, eg. paypal, credit card, debit card
• Delivery costs to return the item will not be refunded 
• The product must be unused and returned with all original packaging
• The product and packaging must be in resell-able condition
• We reserve the right to not reimburse for any used goods 

Notes:

• Cancellation and return of special order items and assembled furniture may be subject to a charge for us to re-stock
• If you do not want to arrange your own return we can do so at a cost of £15 per package and per attempt (UK mainland only)
• Individual items from bundles or packages are not returnable. Bundles & packages must be returned in full 
• If an item from a multi item purchase is returned delivery charges will be recalculated and applied to the remaining live order 
• If need be, we can supply a suitable transport carton at a cost of £10

Return address: 

BuggyBaby 
1 Old Park Farm 
Letheringham 
IP13 0LZ