FREE Next Day Delivery Over £50
Trustpilot Reviews
Pay In Instalments

Privacy Policy

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint. 

Who we are

BuggyBaby Limited collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. 

The personal information we collect and use

Information collected by us. In the course of processing your order we collect the following personal information when you provide it to us: 

Name, postal address, email address, telephone number, mobile number credit or debit card details. 

Information concerning your marketing preferences.

Information collected from other sources. We also obtain personal information from other sources as follows: 

Name and email addresses of business personal at your business address from Cardwell Marketing Ltd who provide data from business directories such as SIC code information and Thomson business directories.

Information we collect about you automatically each time you visit our website

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information if applicable, geographical location, domain name from which you access the internet, browser type and version

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).

Information we may collect through the use of cookies (see our cookie policy).

How we use your personal information 

We use your personal information to: 

To provide goods and services to you and your organisation (including through our website). 

For basic profiling purposes (so we can take account of your preferences - this is not automated decision-making.

To let you know about goods and services in which you may be interested. If you have registered with us or placed an order you will receive email and postal communications. You may choose not to receive these.  Where we are required by law to obtain opt-in consent to market to you we will do so.

Assist in making general improvements to our services and analyse how our services are used.

Carry out and administer any obligations arising from any agreements entered into between you and us.

Contact you and notify you about changes to our services and orders.

Who we share your personal information with 

We routinely share name, postal address, email address, telephone number, mobile number credit or debit card details with our third-party suppliers’. For a list of our third-party suppliers’ see Third Party List below. This data sharing enables us to deliver goods and services to you. Some of those third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’.

We will share personal information with law enforcement or other authorities if required by applicable law. 

We will not share your personal information with any other third party. 

Whether information has to be provided by you, and if so why 

The provision of name, postal address, email address, telephone number, mobile number credit or debit card details is required from you to enable us to deliver goods and services to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept 

We will hold name, postal address, email address, telephone number, mobile number credit or debit card details for 6 years the period we are required to retain this information by applicable UK tax law.

We will hold name, postal address, email address, telephone number, mobile number for marketing purposes for a period of 4 years.

Reasons we can collect and use your personal information 

As a business we rely in general on our legitimate interests in order to lawfully process your personal information.  We are processing your personal data in a business context and as part of a mutually beneficial relationship so we can provide you with the goods and services you want and to market you in accordance with your preferences – we need to process your personal data for these purposes and we have appropriate security and other safeguards in place.  On this basis given the nature of the personal data concerned we consider we are entitled to process the personal data concerned for our legitimate interests.

In addition, where we have a contract with you we may need to process your personal information to perform the contract and this is also a lawful basis for our processing. 

We may also rely on your consent as the lawful basis processing where the law either requires us to obtain consent (e.g. for certain categories of electronic marketing) or where we as a marketing policy from time to time require your opt-in consent to marketing (notwithstanding our legitimate interests referred to above).

Transfer of your information out of the EEA

We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:

To provide your name and address details so that our overseas suppliers can send you or your organisation the goods you or your organisation has ordered. 

To any outsourced service providers (currently such providers are in the UK – see Third Party List below).

Such countries do not have the same data protection laws as the United Kingdom and EEA. We will ensure that any transfer of your personal information will be subject to the appropriate or suitable relevant safeguards (e.g. European Commission approved contract) where required under the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. 

If you would like further information please contact us (see ‘How to contact us’ below). 

Third Party Supplier List

We provide data to those to whom we outsource the provision of services as follows:

We outsource the hosting of our website to an IT webservices provided located in UK

We outsource to fulfilment of some of our products to a number of suppliers based in the UK

We outsource the delivery of our products to a number of logistic companies based in the UK

We outsource the sending of our emails to a UK based email platform

We outsource the profiling of our data to a UK based Marketing company

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to: 

Fair processing of information and transparency over how we use your use personal information that this Privacy Notice is already designed to address

Access to your personal information and to certain other supplementary information

Require us to correct any mistakes in your information which we hold

Require the erasure of personal information concerning you in certain situations

Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

Object at any time to processing of personal information concerning you for direct marketing

Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

Object in certain other situations to our continued processing of your personal information

Where the processing is based on your consent you may withdraw your consent at any time

Otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please: 

Email us at info@buggybaby.co.uk or write to BuggyBaby Ltd, 1 Old Park Farm, Letheringham, IP13 0LZ

Let us have enough information to identify you (e.g. account number, user name, registration details),

Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

Let us know the information to which your request relates, including any account or reference numbers, if you have them

If you would like to unsubscribe from any email communication you can also click on the ‘unsubscribe’ button at the bottom of the email communication. It may take up to 2 days for this to take place. 

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. 

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. 

How to complain

We hope that our Data Protection Representative can resolve any query or concern you raise about our use of your information. 

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].

Changes to this privacy notice

This privacy notice was published on 24 May 2018 and last updated on 26 July 2018

We may change this privacy notice from time to time when we do we will inform you via our website. 

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you. 

If you wish to contact us please send an email to info@buggybaby.co.uk or write to BuggyBaby Ltd, 1 Old Park Farm, Letheringham, IP13 0LZ

Cookies

At BuggyBaby we want to make sure that the website we operate looks as good as possible but also is easy for you to use. To help us to do this, our website uses cookies.

Cookies help us to assess how you use our website and also how we can improve our website. This means we have the information we need to evaluate whether our website meets your needs. Some of the cookies we use improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can't access some aspects of our website, or that parts of the website don't function in the way that you might expect them to.

A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited our website before and remember your preferences.

Cookies can help us to remember your website login so that you don't need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your basket.

Cookies also help us to collect information about the way you use our website which helps us to ensure any advertising that you see is relevant and useful to you.

Our website uses 16 cookies. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and to improve our website. We are required by law to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us.

Our cookies do not store information which could be used to identify you personally, such as your contact details.

We use the following cookies:

Strictly Necessary Cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/Performance Cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Cookie NamePurpose
vscommerceA session identifier cookie that disappears after the browser is closed. This is a unique ID that references the database entry holding information such as the basket contents, logged in status and other information.
VSReferrerAn identifier that stores that website that referred you
VSCurrencyAn identifier that references the currency the prices are displayed in.
VSVatPricesAn identifier that references if prices are shown inclusive or exclusive of VAT.
VSCategoryGroupAn identifier that references the last top level category visited.
VSCourierIDAn identifier that references the courier the customer has selected.
VSCountryIDAn identifier that references the country the customer has selected.
VSWishlistIdAn identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.
VSWishlistTokenAn identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.
lsidNon-personal information used to track a visitors orders from Linkshare referrals.
vs_loginSecure login token if the visitor selected for the website to remember them.
Google AnalyticsNon-personal information used to track a visitors route through the website. This is used to find at which point customers have abandoned the checkout process and is used to improve the website. You can read more information on the cookies used by Google Analytics uses on its information page
VSMultisiteIPRedirectedAn identifier that flags if we have automatically redirected the visitor to a more appropriate version of the site depending on their location.
locale_prefixAn identifier used to keep a visitor on a specific version of the website.
vsaAn anonymous identifier used for VSAnalytics - a tool to analyse the health of the Visualsoft platform. This is not linked to any personal information.
vre_didAn anonymous identifier used to improve recommendations from the Visualsoft platform.

3rd Party Cookies

The information set out in "How We Use Cookies" relates to the cookies that we set on our website. In addition to these cookies, our website also uses third party cookies which are set by a domain other than our website.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Our website uses Third Party Cookies from the providers found in the table below, if you require further information about what those cookies are or how they are used, you should contact those providers directly.

3rd Party NameAdditional Information
Facebook
Pinterest
Google Plus
Twitter
You can choose to share content from our site with others via the social networks listed on the left, and so you may be sent cookies from these websites.
GoogleWe utilise the online advertising services of the third party companies listed on the left, and each of their sites use may set cookies to help identify which adverts are clicked on/interacted with.

How Do I Block Cookies?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Precisely how cookies are blocked will depend upon the browser that you use. If you would like further information please contact us.

What Will Happen If I Disable Cookies?

If you choose to disable access to cookies on your browser you will not be able to login, register or purchase from this website.

Information on how to disable cookies in popular web browsers can be found easily on the web. 

Top